Month: September 2019

Beat Churn with Online Reputation Management

Beat Churn with Online Reputation Management

By Michelle Richards | September 5, 2019

We all know that a business’s online reviews and reputation is vitally important, but how reviews are managed may be even more critical. Research shows that businesses who work to improve their online reputation see far better customer retention rates. But that’s not all: it’s the method used to manage your business reputation that matters most.

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